Job Summary:

The Business Development Specialist increases our customer base via phone, text, email, web, in-person and conferences. The Business Development Specialist (BDS) is responsible for driving revenue growth within their assigned territory by consistently executing daily sales activities, adding value in every customer interaction, and managing opportunities through the full sales cycle.

This role focuses on meeting and exceeding territory revenue goals by making at least five live customer calls per day, following Rhythm Healthcare’s opportunity pipeline process, and maintaining accurate, timely documentation in CRM.

To be successful as a BDS at Rhythm Healthcare, you must demonstrate product and industry knowledge, tailoring messaging to the needs and priorities of decision-makers in the DME market. Success requires preparation, follow-through, and a commitment to delivering on promises to ensure high levels of customer satisfaction and retention.

Supervisory Responsibilities:

This position provides supervision to others: No

Essential Job Functions:

• Understands customer/prospects needs and requirements.
• Achieve and exceed territory revenue goals by executing a disciplined sales process and maintaining a strong opportunity pipeline
• Make a minimum of five live customer calls per day, prepared with relevant insights, competitive positioning, and value-based discussion points
• Add value on every call by understanding customer needs, identifying opportunities, and recommending appropriate solutions from the Rhythm product portfolio
• Follow the opportunity pipeline process to ensure timely progression through sales stages, with clear next steps and gate reviews
• Maintain accurate and complete CRM records for all sales activities, opportunities, and customer interactions
• Build and maintain strong relationships with key decision-makers, influencers, and end users in assigned accounts.
• Demonstrate expert-level product knowledge and stay informed about industry trends, competitive products, and market developments.
• Research prospective customers and identifies key players to generate interest and new business.
• Sources, builds and maintains strong, long-standing relationships with customers using outbound strategies.
• Identifies sales strategies that will result in exceeding performance expectations and revenue goals.
• Manages creation and presentation of quotations as well as product and service information.
• Maintains an understanding and awareness of product knowledge, competitive market, industry trends, government regulations, and technical developments that impact markets.
• Gains and retains detailed comprehension of market direction.
• Perform other duties as required to meet the business needs of the company and management.

QUALIFICATIONS:

• BA/BS in business administration or related field required
• Two plus years previous B2B experience preferred.
• Strong oral and written communication skills.
• Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
• Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.
• Excellent interpersonal skills.
• Strong team player, work ethic and commitment to job.
• Commitment to excellence and highstandards.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Skilled at relationship building in a professional setting.
• Confidence to ask for business.
• Capable of managing a territory by analyzing and managing pipeline activity.
• Ability to conduct presentations in a professional, polished manner.
• Desire and ability to provide excellent customer service at all times.
• Acute attention to detail and able to multi-task in a fast-paced environment.
• Receptive to coaching and learning new ideas.

COMPETENCIES:

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Customer Service - Responds promptly to internal and external customer needs; Responds to requests for service and assistance; Meets commitments. Ability to resolve issue the first time.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Supports everyone's efforts to succeed.
• Business Acumen - Understands business implications of work product; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Motivation - Desire to achieve challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with consideration regardless of their status or position; Accepts responsibility for own actions
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Attendance/Punctuality - consistently at work and on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to use telephone
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Continually required to talk or hear
• Occasionally required to lift/push/carry items up to more than 50 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer:

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. We intend that all qualified applicants are given equal opportunity, and that selection decisions be based on job-related factors.